What personal data we collect and why we collect it
All Kinds of Luv ‘n’ Stuff is committed to protecting our customer privacy and takes its responsibility regarding the security of customer information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information.
This Policy sets out the following:
• What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website, mobile applications and online services;
• Where we obtain the data from;
• What we do with that data;
• How we store the data;
• Who we transfer/disclose that data to;
• How we deal with your data protection rights;
• And how we comply with the data protection rules.
All personal data is collected and processed in accordance with United Kingdom and EU data protection laws.
Data Controller
All Kinds of Luv ‘n’ Stuff is the “data controller” of all personal information that is collected and used about customers.
What personal data we collect
Personal
data means any information relating to you which allows us to identify
you, such as your name, contact details, order number, payment details
and information about your access to our website.
We may collect
personal data from you when create a account, use our website and other
websites accessible through our website, participate in a survey or
competition, or when you contact us.
Specifically, we may collect the following categories of information:
a. Name, home address, e-mail address, telephone number or other payment details;
b. Information about your purchases of our trusted partners’ products and services;
c. Information about your use of our website;
d. The communications you exchange with us or direct to us via letters, emails, chat service, calls, and social media.
e. Location, such as IP Address.
What do we use your personal data for, why and for how long
Your data may be used for the following purposes:
a. Providing products and services you request: we use the information you give us to perform the services you have asked;
b.
Contacting you: we send you communications about the services you have
asked for and any upgrades to our products. These communications are not
made for marketing purposes and cannot be opted-out of;
c.
Administrative or legal purposes: we use your data for statistical and
marketing analysis, systems testing, customer surveys, maintenance and
development, or in order to deal with a dispute or claim;
d.
Security, health, administrative, crime prevention/detection: we may
pass your information to government authorities or enforcement bodies
for compliance with legal requirements;
e. Customer Services
communications: we use your data to manage our relationship with you as
our customer and to improve our services and enhance your experience
with us ;
f. Marketing: from time to time we will contact you with
information about promotions and ancillary products via
e-communications. You will have the choice to opt in or opt out of
receiving such communications by indicating your choice or updating your
account settings.
We will only process your personal data where
we have a legal basis to do so. The legal basis will depend on the
reasons we have collected and need to use your personal data for.
In most cases we will need to process your personal data so we can perform service for you.
We
will not retain your data for longer than is necessary to fulfil the
purpose it is being processed for. To determine the appropriate
retention period, we consider the amount, nature and sensitivity of the
personal data, the purposes for which we process it and whether we can
achieve those purposes through other means.
When we no longer need
your personal data, we will securely delete or destroy it. We will also
consider if and how we can minimise over time the personal data that we
use, and if we can anonymise your personal data so that it can no longer
be associated with you or identify you, in which case we may use that
information without further notice to you.
Security of your personal data
We
follow strict security procedures in the storage and disclosure of your
personal data, and to protect it against accidental loss, destruction
or damage. The data you provide to us is protected using SSL (Secure
Socket Layer) technology. SSL is the industry standard method of
encrypting personal information and credit card details so that they can
be securely transferred over the Internet.
All payment details are
transmitted over SSL across dedicated network infrastructure
(Multiprotocol Label Switching-MPLS) and stored in compliance with
Payment Card Industry Data Security Standards (PCI DSS).
We may
disclose your information to trusted third parties for the purposes set
out in this Privacy Policy. We require all third parties to have
appropriate technical and operational security measures in place to
protect your personal data, in line with British and EU law on data
protection rules.
Sharing your personal data
We may share your personal data with the following third parties for the purpose described in this Privacy Policy:
a. Government authorities, law enforcement bodies, regulators for compliance with legal requirements;
b.
Credit and debit card companies which facilitate your payments to us,
and anti-fraud screening, which may need information about your method
of payment;
f. Legal and other professional advisers, law courts and
law enforcement bodies in all countries we operate in, in order to
enforce our legal rights in relation to our contract with you;
g.
Social media: You may be able to access third party social media
services through our website or before coming to our website. When you
are registered with your social service account, we will obtain the
personal information you choose to share with us through these social
media services pursuant to their privacy settings in order to improve
and personalize your use of our website. We may also use social media
plugins on our website. As a result your information will be shared with
your social media provider and possibly presented on your social media
profile to be shared with others in your network. Please refer to the
privacy policy of these third-party social media providers to find out
more about these practices.
Customer’s account
All data collected upon registration in the account section will be processed in line with this Privacy Policy.
We
understand the importance of taking extra precautions to protect the
privacy and safety of children. Accordingly, children under 18 will not
be permitted to open a account. We will delete any account created by a
child under 18, as soon as we are made aware of it.
You will have the
option to stay signed-in into your account by checking the “keep me
logged in” box. This option will only apply to the computer / device and
the browser that you’re using when you select the box. If you do not
wish to stay signed on a particular browser, simply sign out of account
on that browser.
When our use of your personal data is based on your
consent, you have the option to withdraw your consent to our processing
and delete your personal data at any time. You can do this by submitting
your request through our dedicated web-form.
We keep your personal
information contained in your account for as long as you hold the
account. You can change the personal data in your account directly in
the account. Any changes made by you will only show in orders made after
these changes have been made and not in existing orders.
Please note
that general retention periods apply to any personal data we collect to
enter into a contract with you or to perform that contract or because
we have a legal obligation to process it.
Cookies and site tracking
This
site uses cookies to enable us to improve our service to you and to
provide certain features that you may find useful. This may include
cookies of media and advertising partners that are being placed on your
machine when visiting our website or App. Please visit our partners’
websites for information on their privacy and cookie policy.
Cookies
are small text files that are transferred to your computer’s hard drive
through your web browser to enable us to recognise your browser and help
us to track visitors to our site; thus enabling us to understand better
the products and services that will be most suitable to you. Most Web
browsers automatically accept cookies, but, if you wish, you can change
these browser settings by accepting, rejecting and deleting cookies. The
“help” portion of the toolbar on most browsers will tell you how to
prevent your browser from accepting new cookies, how to have the browser
notify you when you receive a new cookie, or how to disable cookies
altogether. If you choose to change these settings, you may find that
certain functions and features will not work as intended. The cookies we
use do not detect any information stored on your computers.
For more
information about cookies and how to stop cookies being installed visit
the following website: http://www.allaboutcookies.org.
We use
tracking software to monitor customer traffic patterns and site usage to
help us develop the design and layout of the websites.
Your Data Protection Rights
Under certain circumstances, by law you have the right to:
• Request information about whether we hold personal information about you, and, if so, what that information is and why we are holding/using it.
• Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it. A small fee will be payable.
• Request rectification of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected. You can make corrections to your personal data through your account. Any changes made by you will only show in orders made after these changes have been made and not in existing orders. Terms & conditions apply in relation to the correction of any errors on your existing orders.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). You can delete that personal data where our use of this data is based on your consent by updating your account.
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes. You can object to our processing of your data for direct marketing purposes by unsubscribing from our mailing list or updating the settings for your App (see section ‘What do we use your personal data for, why and for how long’ for more details).
• Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• Withdraw consent. In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law. You can withdraw your consent to our use of your personal data through your account or by unsubscribing from our e-marketing mailing or push notification list (see section ‘What do we use your personal data for, why and for how long’ for more details).
We have also added new tools in your account, allowing you to directly change personal data.
This policy should help you to better understand how we use your personal information, it explains in detail the types of personal information we collect, what we use it for and who we may share it with. If you have any further questions about this policy or how we handle your personal information, which are not dealt with here or through your account, please get in touch with us.
Please note
that requests for data access, erasure, etc. are dealt with via the
webform referred to above (click here). Requests to unsubscribe from our
mailing list can be made by clicking on the “unsubscribe” link in any
of our marketing emails addressed to you. Changes to your personal data
in your account can be done directly in the account. These requests
cannot be processed if made via email, due to their volume and the need
to verify your identity before we can act on your request. This is
another appropriate security measure to ensure that personal information
is not disclosed to any person who has no right to receive it.
You
will not have to pay a fee to access your personal information (or to
exercise any of the other rights). However, we may charge a reasonable
fee if your request for access is clearly unfounded or excessive.
Alternatively, we may refuse to comply with the request in such
circumstances.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Changes to Privacy Policy
Our Privacy Policy may change from time to time and any changes to the statement will be communicated to you by way of an e-mail or a notice on our website.
